Returns

TO START A RETURN PLEASE VISIT OUR Returns Center.

Nigh Road is committed to finding and selling unique, quality merchandise and your satisfaction is extremely important to us. If you are not happy with your purchase you may return the new, unworn, unused item within 14 days of purchase or fulfillment for an exchange, store credit or refund.    

As a small business, we have to have policies in place so that we can operate both efficiently and wisely.  We hope you understand. 

We have new arrivals launching on a monthly basis and we are confident you will be able to find something you love.  If you have any questions please direct them to customerservice@nighroad.com.  We are happy to help you find a replacement and your store credit never expires.

TO START A RETURN PLEASE VISIT OUR Returns Center.

Any return received without being properly submitted through the Returns Center, will be considered an unauthorized return and will not be processed. Customers are responsible for return shipping and handling.

Any item being returned/exchanged can be brought back to the store during regular store hours or mailed back to -

Nigh Road Returns
50 Buffalo Street Hamburg, NY 14075    
If you receive your order and it is damaged or incorrect, please take pictures of the item(s) and packing slip and email them immediately to customerservice@nighroad.com.  Once damage or error is confirmed, we will send a return label and replace/correct order.

  

Please note that the following are non-refundable and FINAL SALE.

  • furniture
  • jewelry
  • seasonal decor
  • masks
  • bodysuits
  • clearance/sale items 

  

Please use the link at the bottom of this page to initiate your online return/exchange.

BEGIN THE RETURN PROCESS