Frequently Asked Questions

Where are you located and what are your store hours?

Please visit the Contact page of this site for address, directions and up to date store hours.

What is your return/exchange policy?

Nigh Road is committed to finding and selling unique, high-quality merchandise and your satisfaction is extremely important to us.  As a small business, we have to have policies in place so that we can operate both efficiently and wisely.  We hope you understand.

Please note that all furniture, jewelry, masks and clearance/sale items are non-refundable and FINAL SALE.

If you are not happy with your purchase you may return the new, unused item within 30 days of purchase for a refund or exchange.  Please bring the item back during store hours or mail back to 319 Main Street, East Aurora, NY 14052 (return labels are not provided).   

If any new, unworn/unused item is returned after the specified time period mentioned above, you will receive store credit.

What's your shipping policy?

All orders are shipped from our store in East Aurora, NY and we offer flat rate shipping based on the quantity and weight of your order.  We may use any of the major shipping carriers at any time, and select the one with the most economical rate to keep costs low. 

We know you are super excited to receive your order ASAP.  Please note that packaging and transit times vary and can take up to 15 business days to leave our location, although we always strive to get orders out within a few days.

How do the clothes from your store fit?

See size guide below.

 

What is your painted furniture policy?

All Nigh Road vintage/antique furniture pieces have lived a past life where they were used and loved. There may be character nicks, scratches or chips due to normal usage. These minor flaws help to create texture after the pieces have been painted and sanded and in no way affect the use and function of the piece.

The paint used to refinish the furniture takes 30-45 days to fully cure. Please be gentle with your purchased furniture for the first few weeks.

All painted furniture pieces are FINAL SALE and are only available for LOCAL pickup or delivery.  Items must be picked up within 30 days of purchase.

What's your workshops/events policy?

Workshop fees are non-refundable.
If a participant needs to cancel, it must be done one week prior to the class date in order to receive a store credit or transfer credit. No refunds or transfers will be made on the day of the event, after the class has started or in the event of a no-show. A transfer may be used for an upcoming workshop. If the upcoming workshop fee is greater then transfer credit, the difference must be paid.
All classes require a minimum number of participants to run. In the event that there is low registration, participants will be notified of workshop cancellation and a full refund will be issued. 

Do you offer design/styling services?

I do!  Please fill out the contact form below or email me for more information - info@nighoad.com