Frequently Asked Questions

Where are you located and what are your store hours?

Please visit the Contact page of this site for address, directions and up to date store hours.

When will my order ship and how much is shipping?

We are excited to offer our customers flat rate shipping (based on quantity) within the 48 contiguous United States. All orders are shipped from our store in East Aurora, NY.

We know you are super excited to get your order ASAP.  Please note that packaging and transit times vary and can take up to 15 business days to leave our location, although we always strive to get orders out within 5-7 business days. 

$0-$25 - $6.95 flat rate

$25-$75 - $8.95 flat rate

$75-$125 - $10.95 flat rate

$125-$200 - $12.95 flat rate

$200+ - $15.95 flat rate

We do not offer expedited shipping at this time.

We may use any of the major shipping carriers at any time, and select the one with the most economical rate to keep costs low. All customers will receive a tracking number as soon as your order is shipped.

Do you ship to Canada?

Yes, we ship to Canada and also offer shipping to Hawaii and Alaska. Due to increased shipping costs to Canada, Alaska, and Hawaii you may receive an invoice for the additional shipping costs over our standard rates.  

Customers in Canada are responsible for all brokerage fees, import duties, customs, and local taxes charged by your country. 

What happens if an item I order is backordered?

If your order contains an item or items that are backordered as well as some items that are in-stock, the in-stock items that are available will be shipped right away and your backordered item(s) will be shipped out as soon as they arrive.  If a backordered item is expected to arrive in the store in less than 5 business days, we may wait and ship your entire order out together. If backordered items are expected to arrive later than 5 business days, we will include that info in the item description and also keep you notified of the item's ETA.

What is your return/exchange policy?

Nigh Road is committed to finding and selling unique, high-quality merchandise and your satisfaction is extremely important to us.  As a small business, we have to have policies in place so that we can operate both efficiently and wisely.  We hope you understand.

Please note that all furniture, jewelry, seasonal decor, masks and clearance/sale items are non-refundable and FINAL SALE.

If you are not happy with your purchase you may return the new, unused item within 14 days of purchase for a refund or exchange.  Please bring the item back during store hours or mail back to -

319 Main Street,

East Aurora, NY

14052

Customers are responsible for return shipping and handling (return labels are not provided).  

If any new, unworn/unused item is returned after the specified time period mentioned above, you will receive store credit.

If you would like to exchange an item you purchased for a different size, please mail the item back to the store at the address above and include your Order # and what item (size and color choice) you would like in exchange for the item you are returning.  

What about damaged or defective items?

We always do our best but sometimes damages and mistakes happen.  If an item arrives to you and is damaged, please email sales@nighroad.com with pictures of the damaged merchandise as well as any damages to the box/bag it arrived it.  Your claim will be reviewed and you will hear back within 14 business days.  We reserve the right to replace any damaged/defective item before issuing a refund.  Return labels will be provided when an item arrives damaged or is incorrect.

How do the clothes from your store fit?

Most items from the store fit true to size.  Please see size guide below for additional info.

 

What is your painted furniture policy?

All Nigh Road vintage/antique furniture pieces have lived a past life where they were used and loved. There may be character nicks, scratches or chips due to normal usage. These minor flaws help to create texture after the pieces have been painted and sanded and in no way affect the use and function of the piece.

The paint used to refinish the furniture takes 30-45 days to fully cure. Please be gentle with your purchased furniture for the first few weeks.

All painted furniture pieces are FINAL SALE and are only available for LOCAL pickup or delivery.  Items must be picked up within 30 days of purchase.

What's your workshops/events policy?

Workshop fees are non-refundable.
If a participant needs to cancel, it must be done one week prior to the class date in order to receive a store credit or transfer credit. No refunds or transfers will be made on the day of the event, after the class has started or in the event of a no-show. A transfer may be used for an upcoming workshop. If the upcoming workshop fee is greater then transfer credit, the difference must be paid.
All classes require a minimum number of participants to run. In the event that there is low registration, participants will be notified of workshop cancellation and a full refund will be issued. 

Do you offer design/styling services?

I do!  Please fill out the contact form below or email me for more information - info@nighoad.com